Service Manager, UK

Accountability:
Manage, lead and deliver performance, quality, compliance and financial targets across a portfolio of health contracts operating within the West Midlands, including:



* Achievement of Key Performance Indicators (KPIs), quality and compliance targets


* Adherence to quality standards, policies, and procedures


* Deliver strategy to market and promote the service to ensure referrals to the service are appropriate, in line with targets and match inclusion criteria requirements


* Ensure service risks, barriers and issues are identified and contingency plans are agreed with Senior Management Team

2.

Create and establish strong working relationships with internal and external stakeholders and partners •



* Create links and pathways with local services, community organisations and agencies that complement the aims of the service


* Ensure effective working relationships with locally based health improvement programme leads and managers


* Promote the service and provide advice and support for referring agencies on the strengths and skills of the service to meet their customers' needs


* Be a strong conduit between the service and the Commissioners, together with any national and regional networks supporting the development of national and local health aims


* Facilitate communication and development of relationships between delivery team and wider primary and community care services / groups


* Overarching management of performance and financial data assigned to partner Service Level Agreements and sub-contractor contracts, including the provision of reports to commissioners and Senior Leadership.


* Deliver monitoring meetings with external providers, referral partners and other key stakeholders


* Undertake regular face-to-face meetings with commissioners, local authority representatives, Integrated Care System partners, subcontractors and other key stakeholders to review performance, strengthen partnerships and support contract growth and sustainability.

3.

Ensure Quality/Process and Procedures are embedded:



* Develop the thresholds, referral criteria, pathway policies, procedures and associated administration and forms, ensuring that these are thoroughly tested, user friendly and widely known.


* Ensure the service meets all quality assurance standards


* Ensure systems are in place for ongoing review and assessment of service and staff performance


* Be responsible for the deployment of measures that confirm delivery standards are being met and staff are demonstrating the required competencies in line with their specialist work area


* Ensure information management processes meet required data management guidelines and systems are in place to satisfy Freedom of Information requests and Information Governance requirements as required

4.

Recruiting and developing teams to ensure they are embedded within Maximus and satisfy all required knowledge and quali...