Regional Operations Manager Health

Accountability:

1.

Responsible for managing contract performance, designated point of contact for Health Commissioners and managing key sub-contractor relationships in the region.

2.

Ensure contract compliance is fully achieved whilst delivering in line with operating profit and loss targets.

3.

Lead and development of Health Operations team; create a high-performance team through leadership and development of employees and strong divisional reputation by nurturing strong relationships with external organisations and internal stakeholders.

4.

Achieving placement and outcome targets for each Borough through the achievement of individual and site KPIs.

5.

Ensuring adherence to and ongoing development of the Delivery Model and a focus on the continuous improvement and consistency of the customer journey.

6.

Ensuring partner development, performance and quality of service delivery is in line with the contractual agreement and meets the needs of our customers.

7.

Assisting in the development of high-quality services, delivery systems SOPS and programme manuals meeting all contractual requirements and performance targets.

8.

Working with the Clinical Governance, Quality and Compliance Teams contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans.

9.

Ensuring safeguarding practices and policies are in place and adhered too.

10.

Lead and motivate people to deliver a consistently high-quality service.

• Ambassador for colleague engagement focusing on delivering and driving improvement in key people metrics, such as retention, absence and ER case management.

• Leading the development and implementation of a colleague engagement strategy to ensure all operational colleagues are engaged, motivated, values driven to succeed in a contract-based environment.

11.

Lead and delivery business projects with the support of the Operations Director as required.

Ensuring best practice throughout team by leading and driving the business in an honest, ethical, and transparent manner.

Internal:



* Managing Director


* Operations Director


* Health Leadership Team

External:



* Commissioners


* Local Authorities


* Public Health


* Community organisations

Qualifications & Experience

Essential:



* Degree or equivalent professional qualification in a relevant field of Health Promotion, Public Health, Health & Social Policy, Social Sciences, or Community Development •


* At least 3 years in health or social care related post


* Demonstrable management, leadership and mentoring within a similar role/environment •


* Experience of working effectively with a range of stakeholders, with a confident ability to build successful relationships


* Evidence of effective delivery of programmes in line with contractual requirements and service level agreements


* Experience and confident in financial management, ...