DIRECTOR OF RESIDENT SERVICES

Position Summary The Director of Resident Services provides executive-level leadership, strategic oversight, and operational direction for LMHA's Special Programs Department.

This position is responsible for the development, implementation, compliance, and continuous improvement of resident-focused and HUD-funded initiatives designed to promote housing stability, economic mobility, self-sufficiency, and supportive service coordination.

The Director oversees the following functional areas: Resident Support Services (including housing stabilization and relocation oversight) Family Self-Sufficiency (FSS) and Homeownership Programs HUD-funded supportive service initiatives (e.g., ROSS/Thrive, PSH) Resident Relations and Resident Council governance Grant coordination and performance reporting This position ensures regulatory compliance with HUD requirements, alignment with LMHA's MTW plan, cross-department coordination with Property Management and HCV Operations, and measurable outcomes that strengthen resident stability and agency sustainability.

The Director serves as a member of the Housing Programs leadership team and provides strategic recommendations to the Deputy Executive Director of Housing Programs.

Essential Duties & Responsibilities Strategic Leadership & Department Oversight Provide executive oversight to the Resident Support Manager and Resident Relations & Grants Manager.

Establish departmental vision, goals, and performance standards aligned with agency strategic priorities.

Lead annual planning for HUD-funded initiatives, including FSS, Homeownership, Thrive/ROSS-SC, PSH, and related grant programs.

Evaluate program effectiveness using data, KPIs, and HUD performance indicators.

Identify service gaps and develop expansion or improvement strategies.

Program Compliance & Regulatory Oversight Ensure full compliance with HUD regulations, MTW requirements, Fair Housing, ADA, Section 504, and LMHA policies.

Oversee quality assurance related to: FSS escrow administration Recertification compliance for FSS participants HUD-aligned relocation activities Resident council governance documentation Monitor grant performance metrics and reporting deadlines.

Serve as departmental lead during HUD reviews, audits, and monitoring visits.

Supervision & Organizational Leadership Directly supervise: Resident Support Manager Resident Relations & Grants Manager Provide performance oversight, coaching, and leadership development.

Approve departmental staffing plans and workload allocations.

Recommend organizational adjustments to improve efficiency and outcomes.

Promote a trauma-informed, housing-focused service culture.

Financial & Grant Oversight Collaborate with Finance to oversee grant budgets, escrow processes, and allowable cost compliance.

Support development of grant applications, renewals, and budget narratives.

Monitor grant expenditures and ensure timely, compliant reporting.

Provide data-informed recommendations for resource allocation.

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