Air Freight Perishables Operation Director

Job Title:  Air Freight Perishables Operation Director

Job Location:  Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

The Air Freight Perishables Operation Director, ORD supports the execution of the air freight strategy, provides airfreight expertise and monitors and develops all air freight perishables operation related activities performed at station level to effectively manage the end-to-end airfreight process.

This role also ensures optimization of air freight perishables operations in line with customer requirements to deliver a cost/effective execution.

Key Activities


* Ensure and develop customer satisfaction


* Ensure and develop employee engagement


* Manage and improve air freight perishables operation and profitability


* Manage and improve KPIs together with the internal and external DHL Global Forwarding (DGF) teams


* Work closely together with DGF Air Freight network colleagues


* Point of contact for OPS and Service Quality related issues (e.g.

customer complaints / escalations, exception management, shipment irregularities, service recovery, etc.)


* Supports local process enhancements and ensures compliance of global improvement initiatives and standard procedures.


* Contributes to country air freight product agenda and projects/initiatives.


* Supports execution of Gross Profit Improvement Program in country.


* Communicate implications of regional and country airfreight policies/guidelines and support training with stations and gateways


* Support customer and business development and tactical opportunity conversion by providing operational expertise and ensuring operational customer requirements are met


* Support development and drive implementation of new solutions/services incl.

sector specific solutions


* Supports Spot Quote Pricing strategy


* Support and drive compliance to KPIs, with special focus on timely response to requests


* Supports and drives adherence to usage of tools and sources as defined by Pricing group


* Drive cargo optimization in air/cartage vendors


* Develop and maintain airline relationships and local rate negotiation


* Contribute to ensure achievement of business growth, revenue & profitability.


* Ensure compliance of stations & gateways with customer SOPs and global and regional airfreight policies and guidelines.


* Ability to influence decisions/actions by providing value-added feedback into the organization/function and country management.

Required Skills/Knowledge


* 10+ years professional experience ...