Senior Manager - Advanced Technical Support - Machine Solution

The role focuses on providing advanced technical expertise in Variable Frequency Drives
(VFD), Motor Management Systems, and Machine Automation solutions including PLC and
Servo systems.

Support customers and internal stakeholders by delivering high-level
troubleshooting, application guidance, and technical consultation across presales and post
sales phases, ensuring optimal performance of Schneider Electric Industrial Automation
solutions.
Key Responsibilities
• Provide end-to-end technical resolution for customer issues related to VFDs, motor
management systems, PLC-based machine automation, and servo motion systems.
• Support pre-sales activities including product selection, drive sizing, motor control
architecture, and system design guidance.
• Deliver post-sales troubleshooting, commissioning support, and application diagnostics
for industrial automation solutions.
• Troubleshoot and support Variable Frequency Drives (VFD), soft starters, and motor
protection systems.
• Provide guidance on motor control strategies, energy efficiency, motor protection, and
drive parameterization.
• Diagnose issues related to drive faults, harmonics, motor overheating, load characteristics,
and drive communication issues.
• Provide technical expertise on PLC programming, motion control systems, and servo
motor applications.
• Troubleshoot issues in machine synchronization, motion control loops, encoder feedback,
and machine cycle optimization.
• Analyze and reproduce complex technical issues in the technical support laboratory
environment to determine root causes.
Public
• Create and maintain knowledge base articles and solution documentation.
• Deliver technical training sessions to internal support teams, partners, and customers.
• Provide onsite intervention for critical industrial automation issues when required.

What's in it for you:


* Opportunity to work with cutting-edge products and technologies


* Continuous learning and skill development in emerging technical solutions


* Collaborative environment focused on customer success


* Career growth opportunities through hands-on experience with diverse technical challenges


* Chance to influence product quality and customer experience improvements

Let us learn about you! Apply today.

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