Dental Assistant/Account Support - Jackson

The Dental Assistant/Account Support verifies patient insurance benefits, communicates with patients and insurance companies, submits dental prior authorizations, and discusses treatment plans and associated payments.

This position coordinates, educates, and follows up with patients to support quality dental care.

When needed, the employee also works as a chairside Dental Assistant.

The role supports efficient patient flow through timely, accurate, and professional preparation of patients and patient information while maintaining positive patient relations and helping ensure patients are well cared for and satisfied.

Dental Assistant/Account Support Essential Functions Functional Area: Patient Care/Operational Excellence Estimated Effort: 40% Ensure patients have a positive experience and receive care and compassionCoordinate patient flow with dental and patient access staff as part of a teamEnsure patient care, administrative processes, and related tasks comply with regulatory standards and VVHC clinic policies and proceduresPrepare and maintain dental materials, supplies, and instruments, including disinfecting and sterilizing instruments and handpieces according to CDC and clinic policyAssist the dentist chairside by organizing and preparing instruments and providing comprehensive dental care to VVHC patients using the four-handed dentistry techniqueAssist the dentist with diagnostic examinations, procedures, and surgical interventionsCollect and record pertinent patient health information and vital signsDocument dental services in the patient record, including findings, diagnosis, treatment plan, and completed carePrepare, maintain, and clean or disinfect the dental clinic, equipment, and instruments in compliance with OSHA, CDC, and clinic regulations.

This includes removing biohazard waste; cleaning, lubricating, and sterilizing instruments; and arranging operatories, the sterilization area, and the laboratory for useMaintain the operation of equipment, including handpieces, radiographic equipment, sterilizers, ultrasonic cleaner, water distiller, amalgam separator, and central evacuation system (pump/compressor)Maintain dental supplies, including stocking operatories, reviewing and putting away supply orders, and adding to and submitting supply ordersEducate patients by providing oral hygiene and post-operative instructionsComplete post-visit responsibilities Functional Area: Administrative/Clerical Tasks Estimated Effort: 50% Participate in the daily morning huddlePrepare, submit, and follow up on prior authorizations to private insurance and other payer sources that require authorization for procedures, by telephone, facsimile, or online system, while maintaining compliance with medical records confidentiality regulationsAssist with telephone triage and distinguish true dental emergencies from routine treatmentPrepare treatment plans and treatment cost estimates, and present them to patients for reviewScan related paperwork and outsid...