OTC-Order Fulfilment Specialist (Singapore & Malaysia)

Job Requirements

Join us in pioneering breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions.

It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.

Then come and join our Malaysia team as OTC-Order Fulfilment Specialist (Singapore & Malaysia) and you will be responsible for managing end-to-end Order-to-Cash (OTC) processes across Singapore and Malaysia, with expertise in order fulfillment, inventory management, logistics coordination, and operational excellence.

Collaborate closely with Sales, Finance, Customer Service, Product Specialists, warehouses, distributors, and logistics providers to ensure seamless supply chain operations, regulatory compliance, inventory availability, and exceptional customer service.

Experienced in SAP transactions, inventory replenishment, purchase order and invoice management, controlled drug reporting, product hold administration, and operational process improvement to drive efficiency, accuracy, and business performance.

Your Role:


* You are responsible to ccoordinate with Sales, Project, Finance, Customer Service, and Product Specialist teams to ensure accurate project and operational records.


* You are responsible to manage customer account assignments and order fulfillment activities, including order confirmations, invoicing, and backlog monitoring through SAP.


* You are responsible to track and maintain Special Authorization Request (SAR) records and controlled drug transaction reports in coordination with warehouse operations.


* You are responsible to validate invoices and investigate or resolve pricing discrepancies.


* You are responsible to monitor order-related costs and process non-conformance costs with appropriate escalation.


* You are responsible to ssupport stock take activities, inventory control, and stock replenishment for customers and warehouses.


* You are responsible to coordinate Material Replenishment Planning (MRP), including stock forecasting and replenishment planning.


* You are responsible to process and post Goods Receipts (GR) in SAP for distributors and customers.


* You are responsible to Administer Product Hold (PHCT) activities and system updates.


* You are responsible to monitor and report products affected by Field Safety Corrective Action (FSCA) notifications.


* You are responsible to coordinate inbound and outbound shipments with freight f...