Customer Service Engineer (H/F/nb) – Liège

Job Requirements

Join us in innovating healthcare.

For everyone.

Wherever they are.

Sustainably.

Our inspiring and supportive work environment fosters a community that promotes diversity and individuality.

We encourage you to give your best by providing resources and flexibility that support your professional and personal growth, while recognizing your performance.

Location: Liège, Belgium.

Your role:


* Your main responsibility is the maintenance, preventive and proactive adjustments, repairs, basic calibration, installation, and dismantling of laboratory diagnostic equipment, respecting deadlines and guidelines regarding productivity and profitability.


* You will be responsible for managing spare parts, considering the economic impact for the company (orders, tracking, returns within set deadlines...).


* You hold first-line responsibility for customer satisfaction regarding their equipment, attitude, and proactive measures aimed at optimizing services and the client's image.


* You inform management or the Customer Service Area Manager of the relevant region in case of customer satisfaction issues or inability to meet contractual obligations.


* You are also responsible for the rigorous completion of all tasks and administrative reports using a mobile platform.

Work Experience

Your qualifications and experience:


* You are ideally based in the area between Liège and the Belgian Luxembourg, but you may be required to carry out assignments throughout Belgium and Luxembourg.


* You hold a bachelor's degree in electromechanics or an industrial engineering degree, specializing in electronics, electromechanics, or automation (minimum A1).


* You have a strong interest in "fine" technical work.


* You have IT and networking knowledge.


* You have an excellent command of French (C2), can follow a conversation in Dutch (minimum A2), and have a good knowledge of English (B1-B2) (technical English is mandatory to understand manuals and training offered).


* You are stress-resistant.


* You have a keen sense of communication.


* You are results-, solution-, and quality-oriented.


* You are autonomous, proactive, flexible, and enjoy taking initiatives.


* You have strong analytical skills and a well-developed practical sense.


* You are familiar with Microsoft tools: MSWord, MSExcel, MSOutlook, Windows

Benefits

What we offer:


* A permanent contract.


* Flexible working hours from 8:00 AM to 5:30 PM, Monday to Friday.


* Training abroad and an on-call system every 4-5 weeks.

When reviewing your application, we invite you to avoid any contact by email or via social networks and to prioritize our jobs and careers website.

However, if you encounter difficulties during your application, please do not hesitate to contact us directly.

To learn more about us, visit our site: Siemens Healthineers Belgium

Who we are:

Siemens Healthineers' portfolio of innovative solutions p...