Receptionist/Driver

PENICK VILLAGE Job Description Receptionist/Driver Reports to: Resident Services Coordinator Purpose of Job Position: The purpose of this standard procedure is to provide excellent receptionist and transportation services for all Penick Village residents, in a safe and courteous manner.

Receptionist/Drivers should provide excellent customer service to residents, guest, vendors and their co-workers.

Job Duties and Responsibilities: Keep a record of the daily census and distribute it to listed Department Leaders.

Keep records in the front desk binders when a resident expires, moves in or out or changes levels of care.

Respond to residents inquiries promptly, cordially and direct residents to proper individuals when necessary.

Respond to visitors inquiries promptly, cordially, and direct them to the proper individuals or destination.

Answer the telephone using the proper telephone etiquette and transfer calls to the appropriate person or department as needed.

Make photocopies for residents.

Provide fax services for residents.

Distribute memos to residents via email and/or hard copy per request from Leadership or Extended Leadership team members.

Sell postage stamps to residents upon request and maintain an ample supply for residents to purchase.

Balance stamp box for each shift.

Take and enter work orders for maintenance, housekeeping, and IT departments.

Reserve guest suites for residents guest/visitors, using the guest suite binder and current software program used for room reservations.

Distribute inter-office mail accordingly.

Sort mail upon its arrival.

Distribute to Admin mailboxes, cottage mailboxes and the Terrace building (Med Tech Office or mailboxes for AL residents, Station 1 for Skilled Nursing residents), promptly, when Security is unavailable.

Collect outgoing mail from the Terrace building and bring it to the Village House daily for the postman to pick up and deliver to Southern Pines Post Office, when Security is unavailable.

Write down the names of residents who have packages on package log sheet and call residents so that they can retrieve packages.

Arrange delivery of mail and packages to residents incapable of picking up from the front desk, explaining the current delivery fee to residents if applicable for Security to deliver.

Deliveries may include lifting packages by hand, using a cart or hand truck.

Operate a meter mail machine in the workroom, and place all mail being sent by Penick Village staff in the out-going mail as needed.

Keep the Newspaper distribution list, provided in our binders, up to date with any changes reported by residents and report any changes to Security.

Deliver all Penick Village Library newspapers to the proper library on campus, when Security is unavailable.

Operate a 2-way radio if applicable and return the radio each evening to the workroom, turning it off and placing it on the base for recharging.

When second shift arrives communicate any changes or updates your co-worker should be made aware o...