ERP/CRM Process Specialist - Southeast Region

Job ID: 529425

Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo .

Job Summ ary

The ERP/CRM Process Specialist is a full-time, dedicated role responsible for driving SFDC (CPQ, CRM, Logik), and SAP S/4HANA adoption across an assigned region within the Local Solutions division.

This person will serve as the first human escalation point for plant-level system and process issues, d eliver regional training using Process Excellence-approved materials, and surface field intelligence that informs system enhancements.

The ERP Process Specialist works in close partnership with the regional leadership and reports solid-line to Process Excellence.

Job Location

This position is based within the Southeast Region.

The role requires regular travel to plant locations across the region, with periodic cross-region travel as necessary to support business operations.

Job Responsibilities



* Serve as the primary SFDC (CPQ, CRM, Logik) and SAP S/4HANA knowledge contact for all plants within the assigned region


* Plan and deliver regional training using process maps, SOPs, and instructional content produced by Process Excellence and the OCM team


* Maintain a regional training log documenting delivery dates, audiences, completion status, and identified gaps


* Apply regional context - plant capacity profiles, product mix, and common failure modes - to resolve issues efficiently and completely


* Provide field intelligence on adoption gaps and systemic issues to the Process Excellence team.


* Participate in the proactive knowledge transfer cadence coordinated by Process Excellence

Job Requirements



* Minimum 2 years of hands-on experience with SFDC (CPQ, CRM, Logik), SAP S/4HANA, or equivalent precast manufacturing systems; combined experience considered


* Demonstrated ability to facilitate small-group training; formal training certification not required


* Develop and maintain deep working knowledge across all SFDC (CPQ, CRM, Logik), SAP S/4HANA modules relevant to the Local Solutions value stream, including Quote-to-Cash, Procure-to-Pay, and Plan-to-produce, to serve as a credible and reliable resource for any ...