Mortgage Insurance Claims Specialist II

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen.

We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.

We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.

We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Mortgage Insurance Claims Specialist II will be responsible for timely and accurate claims filing, as well as the compilation of complete claims packages, related to MI, government, and/or investor (GSE) reimbursement claims.

This includes claims related post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe, as well as responding appropriately to inquiries and requests from both internal and external sources.

Principal Duties



* Review and monitor timelines for claim due dates and other claim related deliverables.


* Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives.


* Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient.


* Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines.


* Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation.


* Research and resolve issues that arise as a part of the post-sale and claim timelines.


* Reconcile claims proceeds and file supplemental claims as needed, and track deferments.


* Effectively manage time-dependent deliverables for multiple claim types.


* Identify trends affecting efficiency, quality, and accuracy of claims.


* Assist in the completion of special and seasonal projects, such as audit or year-end.


* Perform other duties as assigned by management.

Education and Experience Requirements 



* High School Diploma or equivalent required.


* College degree preferred.


* 3+ years’ claims filing experience is required.


* Default-related mortgage servicing experience is required.

Knowledge, Skill, and Ability Requirements 



* Knowledge of FHA/VA/USDA default servicing guidelines required.


* Proficient in Microsoft Office including, Outlook, Word, and Ex...