Onsite Technical Support Engineer

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

To Be the Advantage That Helps Our Customers Win. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
035562 Onsite Technical Support Engineer (Open)

Job Description:

Key Responsibilities 



* Receives inbound service desk calls in a professional and timely manner according to IT Services procedures, with a focus on prompt first call resolution.


* Captures accurate information from users (name, location, contact number, problem description) into the ticketing system.  Handles user requests within capability, or quickly transfer calls to a senior technician.


* Performs installations and upgrades to computers for new and current colleagues at all levels of the organization.


* Performs PC lifecycle management activities such as receiving hardware,  inventorying, migrating end users from their existing PCs to newly leased PCs, wiping data, and returning hardware.


* Properly uses IT asset inventory systems to safeguard computing assets and ensure they are deployed, returned, or disposed of correctly and cost-effectively.


* Evaluates and documents existing end user PC hardware, software, and configuration.


* Loads base Windows image and update with patches.  Installs software and hardware.


* Performs basic troubleshooting, diagnosis and repair of computer systems, hardware and computer peripherals.


* Recommends policies/procedures to improve ticket resolution times.


* Participates in IT services project teams as requested.


* Perform other duties as assigned.

Education and Experience 



* Typically possesses a High School diploma (or equivalent) and 2-5 years of relevant experience. 

Knowledge and Skills 



* General knowledge of IT functions required.


* Demonstrated skills in customer service, and verbal, written and mathematical skills.


* Demonstrate skills in supporting the Windows operating system in a domain environment.


* Good understanding of Microsoft Office Suite.


* Good attention to detail, and ability to maintain confidential information is required.

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At Greif, we believe that our colleagues are the center of our success.

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