Director, Customer Education & Development

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.

We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home.

Come see why our associates love working at MasterBrand.

Job Description:

The Director of Customer Education & Development is a senior commercial leader responsible for shaping and executing strategies that strengthen our dealer channel, improve the customer experience, and build the capabilities of our sales organization.

This role will lead the strategy for dealer and sales training, customer education, customer loyalty programs, and strategic partnerships with national accounts and large buying groups.

The Director will also build scalable programs, processes, and tools that make it easier for customers to do business with us and enable our sales teams to perform at their best.

Working closely with leaders across Sales, Marketing, Finance, Digital & Technology, and Operations, this leader will translate business priorities into practical programs that improve customer engagement, channel performance, sales effectiveness, and profitable growth.

Responsibilities 

Customer Education & Sales Development


* Develop and execute a comprehensive customer and sales education strategy supporting dealers, customers, and sales teams.


* Build a centralized training organization and create a consistent learning experience across brands and customer segments.


* Establish standards for sales onboarding, customer education, curriculum development, registration, delivery, and in person training.


* Evaluate training effectiveness and continuously improve programs based on customer feedback, business needs, and performance data.

Dealer & Customer Programs


* Lead the strategy, design, and continuous improvement of dealer programs that strengthen customer relationships and drive profitable growth.


* Develop and administer customer loyalty programs, including program structure, measurement, governance, and ongoing optimization.


* Create partnership programs for national accounts, large buying groups, and other strategic dealer relationships.


* Identify opportunities to simplify existing programs and establish consistent standards across brands.


* Partner with Sales and Marketing to develop programs that improve customer retention and reduce churn.

Commercial Programs & Customer Experience


* Lead cross functional initiatives that improve the dealer and customer experience.


* Coordinate customer onboarding activities, starter kits, training programs, and brand initiatives.


* Establish scalable processes that support new business development and ongoing customer engagement.


* Develop clear measures of program effectiveness and use...