IT Program Manager, Strategy & Operations

As a Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) PMO team you will play a key role in support of the PMO and the use of project management practices and methodologies across DT-US to enable world-class delivery of our firm's internal technology programs.

The DT-US PMO team is part of the Office of the CIO (OCIO) and reports to the US OCIO Leader.

The OCIO leads the development and implementation for technology strategy at Deloitte and drives the strategic initiatives to build market leading technology capabilities.

DT-US powers IT for Deloitte's 175K+ professionals while supporting business priorities and transformational initiatives in areas such as AI, Cloud, and Cyber.

Recruiting for this role ends on December 31st 2026.

Work you'll do

As the DT-US PMO Operations Manager, you will lead the PMO Operations team and own the processes, tools, and reporting that give DT-US service area leaders and PMO leadership timely insight into portfolio status, risks, and issues.

You will serve as the process owner and administrator for the ServiceNow SPM module, design AI and automation solutions that create efficiency and repeatability across program management, and maintain the reusable templates, tools, and governance frameworks PMO makes available to teams across DT-US where PMO is not directly deployed.

You will also be available to step into short-term, critical needs across DT-US to help teams stand up program and project management processes and tooling.

As the DT-US PMO Operations Manager, you will build and demonstrate strong competency and business knowledge across PMO Operations.

As the sole leader of the Operations team, you are accountable for team direction, coaching, performance feedback, and overall PMO service quality.

This includes managing the team's budget and resource assignments, leading performance management, and overseeing training and certification requirements.

Responsibilities include:


* Team Leadership: Lead and manage the PMO Operations team as its sole leader, providing direction, coaching, and performance feedback, and owning overall team service quality.


* Budget & Resource Management: Analyze the PMO Operations budget and manage resource assignments across the team to ensure appropriate coverage across programs.


* Performance Management: Own the performance management cycle for the PMO team.


* Learning & Development: Identify learning & development opportunities and manage certification requirements (e.g., PMP) for the PMO team.


* Team Communications & Events: Own recurring PMO team communications, including monthly all-hands meetings and any in-person team events.


* Portfolio Reporting & Insight: Own portfolio-level reporting, working with program managers to deliver timely, accurate insight into program status, risks, dependencies, and decisions to DT-US service area leaders and PMO leadership.


* Governance Support: Maintain PMO governance standards and...