IT Support Specialist II

Job Title: IT Support Specialist II Department: Information Technology Reports to: Information Technology Director Job Status: Full-Time / Non-Exempt/ Hourly Work Location: Onsite About Sisters of Charity of Leavenworth: Impelled by the love of Christ, the Sisters of Charity of Leavenworth (SCL), a Roman Catholic congregation of women religious, offer every loving service in our power to meet the critical needs of Gods people.

Established in 1858 in Kansas, the Sisters of Charity live our mission in the spirit of our founders: St.

Vincent de Paul, Louise de Marillac, and Mother Xavier Ross.

The Sisters, as Gospel-centered women, share a tradition of responding to the needs of the time, ministering to the vulnerable and marginalized, and caring for the fragile Earth.

We share our mission in partnership and collaboration with those committed to working for peace and justice.

Benefits & Perks: We are committed to supporting our employees' health, financial well-being, and work-life balance through a comprehensive benefits package, which may include: Medical, Dental, and Vision Insurance401(k) Retirement PlanGenerous Paid Time Off (PTO)Paid Holidays including your BirthdayEmployee Assistance ProgramsProfessional Development OpportunitiesLife and Disability InsuranceWellness and Employee Recognition ProgramsTuition Reimbursement Position Summary:The IT Specialist II will build and maintain SCL Sharepoint resources and provide day-to-day computer support to end users, including Sisters and employees.

Essential Responsibilities and Job Duties: Coordinate with other departments to build and maintain Sharepoint sites as directedUpdate software inventory and assist with software patch maintenance.Update computer hardware inventory and assist with hardware lifecycle maintenance.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware by utilizing Help Desk Ticketing software.Respond to queries either in person, over the phone or via email.Ask questions to determine the nature of a problem.Install and modify computer hardware and software.Run diagnostic programs to resolve problems.Install computer peripherals for users.Follow up with users to ensure issues have been resolved.Other duties as assigned.

Qualifications: High School Diploma or GED equivalent required,Ability to multi-task and prioritize work to meet deadlines.Excellent written and verbal communication skills.Well organized and detail-oriented.Proven problem-solving skills.Experience building and administering Sharepoint sites highly preferred.1-year computer helpdesk experience preferred.Experience with Audio/Visual equipment a plus.Preferred experience with the following: Microsoft 365 suite, EntraID, Sharepoint Microsoft Windows Operating Systems in an Active Directory domain environment.Coding, app development, Powershell scriptingCybersecurity concepts and best practices Supports the SCL philosophy of caring, compassion a...