Consumer Direct Home Lending Manager

You have a passion for enabling the dream of homeownership and use your knowledge to build deep relationships within the community.

As a Community Home Lending Manager, you have an opportunity to deliver strong production results and support customers, with a particular focus on customers in low-and-moderate income and minority communities, in achieving their dream of homeownership.

You will rely on your excellent interpersonal skills and dedication to provide exceptional customer service allowing you to build long-term relationships with customers inside the branch, outside the branch, and within the community.

You will serve as the primary point of contact throughout the originations process, focusing on the relationship, not just the sale.

Job Summary:

As a Consumer Direct Home Lending Manager in Chase Home Lending, you will play a pivotal role in relaunching our Home Equity Line of Credit business.

You will leverage your expertise in the home lending industry to lead and motivate a team of Home Lending Advisors and Associates who are dedicated to serving our customers' financial needs.

This role offers a unique opportunity to advance your career while making a significant impact on our business.

Job Responsibilities


* Utilize your strong interpersonal skills to effectively manage and grow a team of Home Lending Advisors/Associates, maximizing sales opportunities.


* Demonstrate exceptional leadership by attracting, recruiting, retaining, and developing a successful team who thrive in Chase's business environment.

Provide overall sales leadership, model and coach key behaviors, and ensure effective education and employee development.


* Provide routine feedback and aim to achieve goals, maximizing the sales opportunities presented.


* Foster a high-morale, hard-working team environment that prioritizes customer satisfaction and a passion for exceeding goals.


* Lead and support your team in helping customers access their home equity to finance life events, ensuring a customer-first approach in all interactions.


* Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to enhance productivity and sales results.

Required qualifications, capabilities and skills


* Proven experience in the home lending industry with a strong understanding of mortgage products and services.


* Demonstrated ability to lead, inspire, and develop a high-performing sales team.


* Strong interpersonal and communication skills, with the ability to build relationships and influence others.


* Ability to execute strategic business plans and achieve sales targets while ensuring compliance with regulatory requirements.


* Commitment to continuous improvement and professional development.

Preferred qualifications, capabilities, and skills


* FHA/VA sales experience


* Marketing, promoting, relationship building, and consulting skills


* Intermediate PC skills in ...