Engineer II, Digital Workplace

Engineer II, Digital Workplace
Microsoft 365 Messaging & Copilot Engineer

Experience - 4-6 yrs
Bangalore (Hybrid)

Messaging + Copilot
Job Summary

This position will participate in the implementation, administration, support, and continuous improvement of Microsoft 365 solutions, with primary responsibility for Messaging Services (Exchange Online) and Microsoft 365 Copilot.
The role will support end users during deployments, migrations, feature rollouts, and operational changes while collaborating with business stakeholders, project teams, security, compliance, data privacy, and digital workplace teams.

The individual will help evaluate, deliver, govern, and optimize Microsoft 365 and AI-powered workplace solutions.
The role requires strong technical expertise in Microsoft 365, enterprise messaging, AI enablement, automation, security, and user adoption, combined with excellent communication and stakeholder-management skills.

Key Responsibilities
Messaging & Collaboration Services
• Implement, administer, and support Exchange Online and related Microsoft 365 messaging services.
• Support messaging migrations, integrations, feature rollouts, and service changes.
• Manage and troubleshoot mail flow, connectors, transport rules, message tracing, and delivery issues.
• Configure, maintain, and troubleshoot email security gateways and controls, including Mimecast, Proofpoint, Cisco IronPort, or equivalent solutions.
• Troubleshoot SMTP, DNS, SPF, DKIM, and DMARC issues.
• Support Legal Hold, retention, eDiscovery, and compliance-related requirements across Microsoft 365.
• Monitor service health, resolve incidents and problems, and coordinate escalation to vendors when required.
• Assist with production deployment planning, operational documentation, and ongoing application support.
Microsoft 365 Copilot Administration & Governance
• Support the deployment and lifecycle management of Microsoft 365 Copilot.
• Manage Copilot licensing, provisioning, access, and administration processes.
• Monitor adoption, usage analytics, service trends, and operational reporting.
• Support AI governance and responsible AI initiatives in collaboration with security, compliance, data privacy, risk, and business stakeholders.
• Assist with readiness assessments, pilot planning, controlled rollouts, and change management.
• Promote effective prompting practices and help develop user guidance and enablement materials.
• Evaluate new Copilot capabilities and coordinate testing, validation, communication, and enterprise rollout activities.
• Provide technical support for Copilot-related incidents, user queries, and service requests.
Security, Compliance & Data Protection
• Support Microsoft Purview capabilities, including Information Protection, Data Loss Prevention, sensitivity labels, retention, audit, and eDiscovery.
• Query transaction logs, audit logs, and security logs to support investigations and root-cause analysis.
• Coll...