Senior Client Delivery Specialist

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability.

Our mission is to be the digital partner for sustainability and energy efficiency: https://www.youtube.com/watch?v=VbldHPFltQQ

Great people make Schneider Electric a great company - and now we are looking for a Senior Client Delivery Specialist to join our Budapest-based team for this position.

Your mission:

As a Senior Client Delivery Specialist, you are responsible for the successful delivery of clients' energy management programs, acting as the primary point of contact between clients and internal teams.

You oversee the end-to-end client journey, ensuring services are delivered effectively, risks are managed, and commitments are met.

By building trusted client relationships, providing guidance on Schneider Electric's energy and sustainability platform, and coordinating cross-functional teams, you drive customer satisfaction and continuous improvement.

As a senior team member, you also share knowledge, mentor colleagues, and contribute to optimizing processes and best practices across the organization.

What you will do:


* Client Program Ownership & Delivery: Act as the central point of contact for assigned clients, orchestrating the end-to-end delivery of their energy program.

Oversee overall program performance, ensuring smooth execution and proactively addressing risks or delivery gaps.


* Client Relationship Management: Build strong relationships with stakeholders, understand client needs, and provide a high level of customer-centric service, including managing queries and escalations.


* Prioritization and Organization: Effectively prioritize tasks, manage multiple deliverables, and make timely, well-informed decisions.

Operate efficiently in a fast-paced, dynamic environment, manage information across multiple clients and services.


* Collaboration & Continuous Improvement: Work closely with internal teams, prioritize and manage tasks effectively, proactively resolve issues, and contribute to service and process improvements.


* Platform Training & Advisory: Act as a trusted advisor to support client adoption and engagement.

Deliver client training on Schneider Electric's platforms and ensure clients understand services, deliverables, and how to maximize value.


* Proactive and Initiative-Driven: A proactive, solution-oriented mindset and be able to take initiative without being explicitly instructed.


* Adaptability: The ability to adapt to changing technologies and client requirements is important.

A Senior Client Delivery Specialist should be flexible, quick to learn, and comfortable working in a fast-paced environment.

What we need from you:


* Bachelor's/Master's degree and equivalent experience in customer service/client management area


* Fluency in English is a must, any additional European language (especially German) skills is an advantage


* Proficienc...