Part-Time Customer Care Center Specialist

Summary Employee must accurately & efficiently perform all duties in a professional manner while working in a team-oriented environment.

Employee must display good communication skills as he/she receives internal and external telephone inquiries for the purpose of answering questions, resolving issues and complaints, promoting bank services, and offering support to branch staff on system issues.

He/she must also keep alert to sell products and services which will often involve doing follow-up calls and letters.

Essential Duties and Responsibilities · Uses proper greeting, voice quality, and effective communication skills serving as a customer service representative for the bank.

Greets, answers and assists with problem solving of calls (external and internal) as well as ITM inquiries to support our bank customers.

Provides the branches with bank system and general bank information and direct calls when necessary.

· Assists customers using ITMs to process transactions, answers questions, reconciles entries and supports balancing process with other bank personnel.

· Remains alert to situations involving fraud, identity theft, and transaction disputes.

Asks questions and completes necessary forms if suspicious situation arises.

· Answers questions for on-line banking, credit card, bill-payment, debit card, deposit and loan accounts through e-mail, chat, video chat and phone inquiry.

· Quotes interest rates for saving, checking accounts and certificates of deposits.

· Completes necessary designated paperwork to comply with customers requests such as phone transfers, name changes, address changes, check orders, stop payments, statements, master card, etc.

· Posts payments for credit cards and loans.

· Researches complaints concerning billing or services rendered and resolves current problematic situations.

· Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank's internal policies · Perform other related work and duties as assigned Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

TECHNICAL SKILLS Ability to operate a personal computer and job-related software.

(Web-based systems, Word, Excel, Core Operating System DNA).

Must be willing to learn new systems and not have any issues with emerging technology.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively and with an appropriate pace, volume, and tone.

Ability to keep all conversations on track, provide accurate information, and fulfill the customers' requests.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units ...