Global Business Operations Manager

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The Global Business Operations Manager is aligned to an assigned zone comprising multiple countries and serves as the primary business liaison between global Commercial Excellence and zone and country organizations.

The role ensures coordinated adoption, governance, and execution of CRM-related processes, sales operating standards, data governance requirements, and commercial initiatives across the zone.
The GBOM partners with zone leaders and country-level roles to translate global standards into coordinated zone priorities and practical country execution, while ensuring common needs, local requirements, risks, and adoption barriers are represented in governance forums and transformation programs.
The role steers execution across the assigned zone by aligning country plans, consolidating priorities and performance insights, reinforcing clear ownership and consistent operating routines, and coordinating cross-country action and escalation to achieve zone and country business goals.
Key Responsibilities

Zone Operating Model & Country Execution


* Translate global CRM business standards into a coordinated zone operating model and clear country-level execution expectations, including required fields, process steps, ownership rules, and reporting routines.


* Establish and maintain a zone governance cadence with zone and country stakeholders to review adoption, data quality, pipeline hygiene, forecasting discipline, priorities, dependencies, and open risks across assigned countries.


* Align country execution plans to zone priorities and global standards while documenting approved local deviations, rationale, owners, effective dates, and required approvals.


* Coordinate with zone leadership, country CRM support, Sales Operations, and Commercial Excellence teams to clarify handoffs, decision rights, accountability, and shared actions required to achieve zone and country goals.

Zone Governance & Country Representation


* Serve as the primary Commercial Excellence representative for an assigned zone and its constituent countries.


* Act as the key point of contact connecting global CRM and governance organizations with zone leaders and designated country-level roles.


* Coordinate communication and deployment of global commercial policies, governance standards, and process changes across the zone, supporting consistent execution in each country.


* Consolidate country feedback, adoption barriers, business risks, and local requirements into a zone perspective for representation in global governance forums.


* Maintain visibility to zone obje...