Customer Service Supervisor

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Professional

All Job Posting Locations:
Istanbul, Turkey

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for a Customer Service Supervisor to be based in Istanbul, Türkiye.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Essential Job Duties and Responsibilities

The candidate will play an active role within the organization, working collaboratively across various departments and with external partners to ensure seamless order management and customer service.

They will demonstrate strong analytical skills, a focus on quality, and an ability to develop customer-centric solutions.

The role also involves supporting compliance standards, process improvements, and cross-functional projects to drive operational excellence.



* Collaborate with Sales Operations, Quality, Finance, Planning, Regulatory, HEMAR, and third‑party logistics to support seamless order management and customer service.


* Participate in monthly S&OP meetings to align sales and supply‑chain strategies.


* Manage the end‑to‑end order lifecycle: process orders accurately and on time, and act as the primary contact for order inquiries and complaints.


* Diagnose and resolve order issues with internal and external partners to maintain customer satisfaction and operational efficiency.


* Support Tender, Private Hospital, and Clinical Trial sales channels with relevant stakeholders.


* Lead or contribute to cross‑functional projects and continuous improvement initiatives.


* Ensure Quality and SOX compliance: coordinate audits, implement controls, and produce required compliance reports.


* Oversee invoicing and credit/debit proc...