Systems Development Engineer 2 (PowerScale)

Systems Development Engineer 2 (PowerScale)

Our customers operate highly complex, mission-critical environments that demand deep technical expertise across hardware, software, and full-system architecture.

As part of the Customer Engineering team, you will work at the intersection of system design, advanced diagnostics, and performance engineering.

This includes analyzing integrated electronic and electro-mechanical systems, conducting feasibility and architecture evaluations, and developing specifications that ensure robust, predictable system behavior.

The Customer Engineering Team focuses on advanced root-cause analysis, performance optimization, configuration tuning, and long-term stability improvements.

You will tackle the toughest technical challenges in enterprise environments-driving solutions that improve reliability, scalability, and overall system efficiency for global customers.

Join us as a Systems Development Engineer 2 (Escalating Engineer) on our Customer Engineering Team in Taipei, Taiwan.

What You'll Achieve

As a Systems Development Engineer 2, you will:

Key Responsibilities


* Collaborate with core engineering teams, Customer Support, Incident Management, and customers to troubleshoot, stabilize, and optimize enterprise environments.


* Perform advanced troubleshooting, root cause analysis (RCA), and kernel-level debugging across distributed software systems, enterprise infrastructure, and supported operating systems running on Dell hardware.


* Leverage expertise in computer architecture and operating system internals to resolve complex technical issues, improve system resilience, and provide actionable recommendations to internal and external stakeholders.


* Document technical findings and effectively communicate insights, resolutions, and strategic recommendations to both technical and executive audiences.


* Build strong cross-functional partnerships to drive collaborative problem-solving and operational excellence.


* Design and implement intelligent automation solutions using AI and emerging agentic technologies to improve productivity, efficiency, and service reliability.


* Contribute to strategic initiatives that enhance operational efficiency, resilience, and scalability across the organization.

Requirements


* Work Model: Onsite, 5 days a week (remote/hybrid not eligible).


* Schedule: Weekend work on a rotational basis (comp days provided), occasional early/late shifts, and overtime as needed.


* Experience:
+ 3+ years in software/hardware engineering (or equivalent) with deep expertise in one or more of the following:
+ NAS storage
+ Clustered and Scale-out Filesystems (Quotas, Data Reduction, Locking)
+ Performance
+ Protocols (SMB, NFS, S3,etc.)
+ Networking
+ Linux/BSD operating systems
+ Replication


* Technical Skills:
+ Hands-on troubleshooting experience with NAS st...