Manager Clinical Trial Payments

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Job Function:
R&D Operations

Job Sub Function:
Clinical Trial Project Management

Job Category:
Professional

All Job Posting Locations:
Beerse, Antwerp, Belgium, Berlin, Germany, Issy-les-Moulineaux, France, Madrid, Spain, Prague, Czechia, Warsaw, Masovian, Poland

Job Description:

Global Clinical Operations (GCO)

Manager, Payments (CCS)

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Position Summary:

As the Manager, Regional Payments Lead you are responsible to run the local region site for Contract & Centralized Services (CCS).

Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and system payment issue resolution (concierge-service) by leveraging Global Shared Services.

Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site facing).

Responsible for the training of new CCS Payments Coordinators.

Provides training to study teams relating to payment support and processes.

Acts as liaison among colleagues within CCS and study teams to assist with complex issue resolution and/or guidance, as needed.

Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments.

Principal Responsibilities:

Process:


* The focus of the job owner is to take on Process Ownership for below all processes regarding CCS and drive continuous improvement.


* Ability to shape processes to develop deep insights


* Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to global payments.


* Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes.


* Acts as a liaison among colleagues within CCS including Site Contract Managers (SCM) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments.

Technology:


* High...