Membership Accounting and Operations Specialist

Job Purpose The Membership Accounting and Operations Specialist role supports the Corporate Office and club operations by managing the full membership revenue cycle from member management system (MMS) administration and membership billing through revenue accounting and accounts receivable collections.

The specialist ensures member account data is accurate and current, reconciles daily transactions, and partners closely with the Member Services and management teams so club staff can stay focused on delivering a consistent member experience.

Responsibilities Membership Management o Maintain the membership database by managing membership changes, including but not limited to upgrades, downgrades, freezes, new sales.

o Support the club in billing requests related to member and non-member accounts.

o Prepare a schedule of reports including but not limited to Membership Count, Return from Freeze, Members Aging Out, Cancellations and Membership Renewals.

o Collaborate with the Member Services team to support member account communications and the clubs prospecting workflow.

Revenue Accounting o Process and maintain accurate billing of all membership dues.

o Post daily revenue accounting batches to accounting software.

o Reconcile Deferred Revenues.

Accounts Receivable o Monitor and manage accounts receivable, ensuring timely collections.

o Accurately record payments to member accounts and document any discrepancies or irregularities.

o Maintain organized and up-to-date records for all membership accounts, including incomplete files and accounts with credit concerns.

o Support collection efforts by managing cash receipts, membership billing, write-offs, and identifying returned payments.

o Generate and distribute first- and second-round billing statements to appropriate stakeholders on the first and second Thursday of each month.

Member Management System (MMS) Operations o Serve as day-to-day administrator of the clubs member management/CMS platform, keeping members and billing data accurate across systems.

o Coordinate with vendors and outside software support to troubleshoot member management system issues.

o Enter, review, and submit related payroll or billing data feeds sourced from the member management system, ensuring compliance with company policies.

Communication o Effectively partner with the management team to resolve account and billing discrepancies.

o Be the liaison between the club Cafe Vendors regarding their use with the member management system.

Professional and Technical Knowledge o Associate degree or equivalent relevant experience in accounts receivable, revenue accounting, or membership operations.

o Working knowledge of club/membership management systems.

o Participate in web training sessions when applicable.

o Attend scheduled meetings with the Corporate Office.

o Complete all All Sport compliance training within assigned timeframes (ERP, Bloodborne Pathogen, Sexual Harassment, and Cyber Security) Contribution to Team Effort o ...