Concierge/Patient Flow Specialist

The CSC Concierge/Patient Flow Specialist must work closely with the physicians, nurses, and admissions staff to help control patient flow for the CARTI CSC.

This position will assist with front desk operations (admissions, patient navigation) and other duties as assigned to ensure a smooth patient flow.

The Concierge/Patient Flow Specialist may provide back-up support for other staff as necessary.

This description incorporates full time, part time or PRN Concierge/Patient Flow Specialist.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Greet, screen, and direct patients.

Assuring they are queued as arrived for services, advising admissions of their arrival.Performs medical receptionist duties as necessary.

Answers telephone, screens calls, takes messages, and provides information.Fulfill patient care responsibilities as assigned which may include accompanying patients to their destination within the CSC.Works with physician, nurses, and administrator to help maintain a good patient flow.Investigate all no shows, clearly document reasons why and make appropriate follow up and notify appropriate clinical staff.Will learn admission roles and responsibilities, allowing for back-up coverage at admissions desk.Must be able to understand and navigate multiple computer systems to follow patients and troubleshoot any patient flow issues.Obtains financial updates, documents in the billing system, completes forms and obtains signatures as alerts request.

Ensures patient documents are entirely filled out and signed.Obtains, verifies, and updates patient information and provides support services to patients and medical staff.Able to assist with the patient portal as needed.Be a resource for patients families regarding their loved ones surgical path.Reports any housekeeping issues to the facilities manager.Be responsible for tasks assigned per request.Fulfills organization responsibilities as assigned which may include respecting/promoting patient rights, sharing problems relating to patients and/or staff with immediate supervisors quickly.Employee will be required to change work schedule or work location as directed by the supervisor/manager.Open any unspecified mail/faxes and distribute.Manages office and clinical supplies with final authorization through department manager.

Assists in the care and maintenance of office equipment.Manages and organizes supplies and maintenance of refreshment area and immediate cleanliness of lobby.Prepares and posts holiday signs when facility is closed or if patient needs to be directed to another area.

EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION: High school graduate or GED preferred EXPERIENCE, KNOWLEDGE, SKILLS, and ABILITIES: Minimum of one year of clerical/general office work experience required;Medical office setting experience preferred.Knowledge of medical terminology and office procedures.Excellent computer and other basic office equipment skills.Extensive knowledge of grammar, spelling, and punctuation.Skill...