Principal, Program Manager Services Digital Transformation

Join us as Principal, Program Manager for Services and Transformation, where you'll lead strategic initiatives that redefine how we compete and win in the market.

This is a high-visibility role for a transformation leader who thrives on driving change at scale.

Role Purpose

The Services Deployment Program Manager leads a team of approximately 4 to 5 Project Managers responsible for deploying CPQ4S and bFS solutions across regions, zones, and business units.

The role ensures consistent project governance, predictable execution, stakeholder alignment, deployment readiness, and successful business adoption across the Services portfolio.

The position serves as the regional Services Digital SPOC that is consulted for providing Digital solutions to regional Services teams and is responsible as the principal coordinator and escalation point between Project Managers, Services business stakeholders, regional teams, BRMs, product owners, technology teams, and senior leadership

Key Responsibilities

Team Leadership


* Lead, coach, and develop Project Managers responsible for CPQ4S and bFS deployments.


* Set clear objectives, performance expectations, and accountability for delivery outcomes.


* Allocate Project Managers based on deployment priorities, complexity, capacity, and required expertise.


* Promote proactive risk management, collaboration, ownership, and timely decision-making.


* Build consistent project management capabilities, standards, and ways of working across the team.

Portfolio Governance and Delivery Assurance


* Maintain an integrated view of CPQ4S and bFS deployments, including schedules, milestones, risks, issues, dependencies, resources, and decisions.


* Conduct regular project health reviews and challenge delivery status using objective evidence.


* Ensure Project Managers maintain robust plans and follow agreed governance throughout the deployment lifecycle.


* Identify cross-deployment dependencies, capacity constraints, and systemic risks requiring leadership intervention especially in the context of Unify.


* Provide concise, accurate, and decision-oriented portfolio reporting to SteerCo and senior leadership.


* Participate in the Budgeting and resource planning for the year and track the spend across resources from DTC, Project Managers and other Project teams.

Stakeholder and Business Alignment


* Act as the senior point of contact for Services stakeholders across the deployment portfolio.


* Ensure alignment on deployment scope, business outcomes, priorities, roles, responsibilities, and commitments.


* Resolve escalations relating to unclear ownership, competing priorities, delayed decisions, or stakeholder misalignment.


* Ensure appropriate sponsorship, governance, and business participation are established for each deployment.

Deployment Readiness and Adoption


* Oversee business readiness, UAT, release coordination, cutover planning, sign-off, st...