Case Manager - Youth

The Youth Case Manager (SPARK) provides comprehensive case management services to youth and young adults enrolled in the SPARK Program and Workforce Innovation and Opportunity Act (WIOA) Youth programs.

Reporting to the Youth Case Management Coordinator, this role is responsible for determining eligibility, developing individualized education and employment plans, coordinating supportive services, and guiding participants toward successful education, training, and employment outcomes.

The Youth Case Manager works closely with students, families, schools, employers, training providers, and community partners to support youth development, career readiness, and long-term success.

Program Delivery Estimated Effort: 50% Screen and assess applicants for WIOA Youth eligibility in accordance with federal, state, and local guidelines; gather and verify required documentation to ensure compliance.

Assist participants with completion of intake and enrollment requirements, including Eligibility Applications, OMJ Backpack setup, WorkKeys testing, TABE testing, Future Plans assessments, and other career-related evaluations.

Enter and maintain accurate client data in the ARIES case management system, including documentation of services, barriers, Individual Employment Plans (IEPs), progress monitoring, performance measures, monthly case notes, and follow-up surveys.

Evaluate applicants to determine appropriateness for services, ensuring program resources are targeted effectively and aligned with youth needs and program goals.

Provide ongoing case management services, including regular client reviews, follow-ups, attendance monitoring, and issue resolution to support successful completion of service plans.

Identify youth needs and provide referrals to supportive services and community resources, including CAC programs, social service agencies, schools, and community partners addressing barriers such as housing, transportation, childcare, healthcare, and education.

Facilitate placement into post-secondary education, training programs, and/or unsubsidized employment through proactive coordination with training providers, employers, and participants.

Assist youth with resume development, cover letter preparation, interview practice, and job readiness activities; provide retention services to support education and employment persistence.

Coordinate work experience placements under supervision of the Coordinator, including employer recruitment, participant matching, monitoring performance, and maintaining employer relationships.

Contribute to the development and delivery of life skills, career readiness, and educational workshops designed to empower youth and young adults.

Work toward achieving WIOA Youth performance outcomes, including placement at exit, education or employment retention, credential attainment, measurable skill gains, and wage outcomes where applicable.

Support achievement of Key Performance Indicators (KPIs) aligned with the agencys strategic pl...