Consumer Lending Quality Assurance Specialist

Role Responsibilities: The Consumer Lending Quality Assurance Specialist is responsible for overseeing quality assurance, loan origination monitoring, operational controls, reporting, and process improvement initiatives across consumer lending.

This position serves as a central resource for quality management and operational oversight, ensuring lending activities comply with regulatory requirements, internal policies, and service standards while supporting departmental efficiency and strategic goals.

Managing the department scheduling process and workforce coordination to support operational efficiency and staffing needs.

Overseeing General Ledger balancing and reconciliation activities related to consumer lending operations.

Monitoring production goals, performance metrics, and operational trends while identifying opportunities for improvement and increased efficiency.

Preparing and distributing reports related to quality control findings, operational performance and service levels.

Performing quality assurance reviews, including call monitoring and evaluation activities, to ensure consistency in service delivery and process execution.

Maintaining and updating department procedures, workflows, job aids, and documentation to ensure accuracy and regulatory compliance.

Partnering with consumer lending leadership to identify operational risks.

Monitoring regulatory or credit union changes and assessing the operational impact on consumer lending processes.

Assisting leadership with strategic planning through analysis of production metrics, staffing trends, quality results, and operational performance.

Protecting members and the credit union by ensuring compliance with all applicable federal and state regulations, internal policies, and due diligence requirements.

Practicing and promoting Texas Trust's Service Framework and Culture through every interaction.

Completing all required training and professional development activities.

Performing other duties and special projects as assigned.