Manufacturing Account Coordinator

Execute administrative tasks to manage assigned Regional Area Manager (RAM) accounts and act as a reliable back-up for the RAM when necessary.

Build strong rapport with customers and distributors, serving as the primary point of contact for inquiries regarding order placement, fabrication status, and delivery.

Coordinate the transit of technical assets, including receiving and sending customer drawings and ensuring all system due dates remain highly accurate.

Order Processing & Data Management Manage the complete lifecycle of sales and purchase orders, including entering, updating, processing, and releasing orders for fabrication across all internal tracking systems.

Maintain database integrity by accurately entering and updating profile information for customers and distributors.

Prepare, process, and file essential commercial documentation, assisting with calculations and operational report preparation as needed.

Issue Resolution & Post-Sales Support Investigate and resolve internal, external, and vendor inquiries regarding order discrepancies, determining and executing the appropriate corrective actions.

Manage field issues and product returns (warranties, replacements, and repairs) by processing orders and coordinating releases based on directives from the Technical Resources team.