[MedTech] Field Service Engineer - Electrophysiology

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Engineering

Job Sub Function:
Field Service Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
Seoul, Korea, Republic of

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Field Service Engineer - Electrophysiology based in Seoul.

Key Responsibilities

Under limited supervision and in accordance with all applicable company policies, procedures, and compliance standards, this position will:


* Provide onsite and remote technical support for Biosense Webster products through customer-facing service activities and technical support channels.


* Install, configure, maintain, repair, and upgrade equipment within assigned territories.


* Support preventive maintenance, troubleshooting, repair, and system performance optimization activities.


* Evaluate, diagnose, and resolve equipment issues to ensure reliable system performance and minimize downtime.


* Respond to customer inquiries and emergency service requests in a timely and professional manner.


* Provide technical support and guidance to physicians, nurses, biomedical engineers, and other healthcare professionals.


* Partner with customers and internal stakeholders to ensure a high level of service quality and customer satisfaction.


* Manage customer expectations before, during, and after service interactions.


* Monitor equipment performance, service trends, complaint history, and parts utilization to identify improvement opportunities.


* Analyze service-related data and implement corrective and preventive actions to enhance customer experience and operational performance.


* Maintain accurate and timely documentation within service management systems, including work orders, service reports, and related records.


* Process equipment returns and other service-related activities in accordance ...