Clinical Implementation Specialist

Altera Digital Health

Expert Implementation Consultant

Location: Singapore or Adelaide   

 

About Altera Digital Health

 

At Altera Digital Health, we are on a mission to make healthcare work better for clinicians, patients, and the organisations that serve them.

We partner with healthcare providers across the globe to deliver innovative digital solutions that support critical care delivery, including electronic patient records, clinical workflows, interoperability, and decision support systems.

Our technology sits at the heart of some of the most important healthcare environments in the world.

 

Our Professional Services team plays a key role in transforming technology into real-world outcomes.

We work closely with customers throughout the implementation journey, ensuring not only successful system go-lives, but meaningful and lasting improvements in how care is delivered.

 

About the Role

 

This is a customer-facing, delivery-focused role where you will provide expert implementation and workflow consulting services across healthcare environments.

You will work closely with clinical and operational stakeholders to configure, implement, and optimise Altera solutions, ensuring successful adoption and alignment with customer needs.

This role is best suited to a seasoned healthcare professional with strong clinical or hospital-based experience who is looking to transition into or expand within healthcare technology implementation.

You will be supported in developing product and implementation methodology expertise, while bringing valuable real-world clinical insight to customer engagements.

The role reports into regional Professional Services leadership and works closely with global delivery teams, including key stakeholders across Singapore and Australia.

 

Key Responsibilities

Implementation Delivery


* Deliver end-to-end implementation activities in line with Altera’s implementation methodology


* Configure systems and support solution deployment across multiple clinical and operational domains


* Participate in client workshops, discovery sessions, and solution design discussions


* Provide go-live and activation support as required

Clinical Workflow & Consulting


* Apply strong clinical or hospital-based experience to advise on workflow design and optimisation


* Translate customer requirements into practical system configurations and solutions


* Support issue resolution and escalation during implementation phases


* Set clear expectations with clients throughout the project lifecycle

Stakeholder Engagement


* Act as a trusted advisor to clinical, operational, and technical stakeholders


* Lead and support client-facing sessions requiring strong communication and professional presence


* Collaborate with internal delivery teams to ensure alignment across project phases

Delivery & Quality


* Execute assigned project tasks to agreed scope, timelines, and quality st...