Fulfillment Manager

Company Overview Since 1994, Diversified Fall Protection (DFP) has been a full-service fall protection provider and trusted partner, dedicated to making workplaces safer.

Our core purpose is simple yet powerful: Saving Lives.

As safety-minded professionals, we deliver integrated fall protection solutions with a focus on reducing risk and keeping workers safe.

At DFP, we believe that being Easy to Work With isn't just a pledge it's a principle we live by every day.

Guided by our Core Values Resolve to the Nth Power, Do the Right Thing, Be Versatile, and Take People to Higher Ground we strive to build trust with our customers, industry partners, and each other.

Everything we do is driven by the belief that the worker is at the center of our brand.

When faced with decisions, we ask: Which choice ensures that a worker makes it home at the end of the day? Our culture, commitment, and creative expression all serve this core purpose, often reflected in the message we stand behind: NoFalls.

Position Summary The Order Fulfillment Manager is responsible for leading day-to-day fulfillment operations across shipping, receiving, vendor shipments, transfers, material handling, and related production workflows.

This role ensures orders are processed accurately, inventory transactions are completed timely, and materials move efficiently through the supply chain to meet customer and project commitments.

The Order Fulfillment Manager partners closely with Production, Supply Chain, Project Management, and external vendors to resolve issues, improve processes, and drive measurable performance in quality, accuracy, safety, and on-time delivery.

Through strong operational leadership, team development, and continuous improvement, this position supports customer satisfaction, department efficiency, and DFP's mission of saving lives.

Key Responsibilities Cultivate, establish, and maintain outside-processing vendor relationships, driving pricing, quality, and on-time delivery as reported by KPIs.

Own the creation of vendor shipments, which are essential to tracking material stored outside the Westlake warehouse.

Coordinate vendor shipment activity to ensure accurate documentation, timely movement of materials, and clear communication of status changes to internal stakeholders.

Oversee and lead the Shipping department's overall performance, efficiency, and labor allocation, reporting on-time shipping performance weekly.

Release Finished Good kit productions for job specific items.

Communicate project delays to the project team as soon as notification is received from internal or external teams.

Maintain accountability for outbound shipment transactions, including shipment confirmation, accurate inventory updates, and timely resolution of transaction discrepancies.

Monitor shipping priorities, capacity, and exception items to help ensure customer orders, job-specific kits, and project materials ship complete and on schedule.

Ensure unfinished components and soft-good mat...