Lead Infrastructure Engineer

Join one of the world's most influential technology organizations, where your expertise directly shapes the infrastructure that powers a global financial institution.

At JPMorganChase, you'll work alongside 50,000+ technologists across 20 technology centers worldwide, contributing to enterprise-scale solutions in networking, cybersecurity, cloud, and beyond.

This is a place where your curiosity is an asset, your growth is a priority, and your work has real-world impact at scale.

As a Lead Infrastructure Engineer at JPMorganChase within the Global Network Services Operations team, you will serve as a senior technical subject matter expert responsible for the reliability, resilience, and continuous improvement of mission-critical network infrastructure across our global environment.

You will be a key escalation point for complex incidents, a trusted advisor to customers and stakeholders, and a collaborative force driving operational excellence across a high-performing team.

Your work will directly influence the firm's technology strategy and infrastructure evolution, with visibility at the most senior levels of the organization.

Job responsibilities


* Lead day-to-day incident and problem management for major-impact network and data infrastructure issues across the global environment, driving timely resolution and minimizing business disruption


* Serve as a senior technical subject matter expert across two or more core network technology domains, providing advanced troubleshooting, escalation support, and operational guidance


* Manage technical bridge calls, coordinate with engineering and platform teams on bug fixes, design changes, and code upgrades, and ensure clear communication throughout the incident lifecycle


* Act as the primary interface for customers and stakeholders on operational issues, service-impacting events, and infrastructure concerns, advocating for timely resolution and transparent communication


* Coach and mentor junior and mid-level engineers, building technical capability, operational discipline, and troubleshooting skills across the team


* Contribute to team leadership responsibilities including workload coordination, knowledge sharing, service improvement initiatives, and input into talent evaluation and performance processes


* Plan, track, and manage technology infrastructure utilization to optimize service delivery, operational resilience, and cost efficiency


* Create and maintain technical documentation, operational procedures, knowledge articles, and support materials to enable team effectiveness and institutional knowledge


* Collaborate with cross-functional teams across the firm to resolve complex issues, improve service reliability, and deliver shared technology goals


* Communicate complex technical findings clearly and concisely to management, stakeholders, and cross-functional partners at all levels of the organization

Required qualifications, capabilities, and...