Analista De Investigacion Y Cumplimiento-elk Grove-pt

Job Description

The Compliance Research Analyst is responsible for researching and analyzing subscriber accounts,

identifying products misuse, and strategizing ways to recover loss revenue and ensure online product security

compliance.

This person proactively researches small and large groups, works with Field, Inside and National

Accounts sales and support teams and identifies opportunities to increase sales, security compliance and

customer retention.

The role will collaborate with sales and support teams to promote customer compliance

beginning at the point of sale and maintaining throughout the life of the customer.

This person must be able

to work well in a team environment to pursue performance excellence through shared goals, collaboration,

open communication, and a strong sense of accountability.

This position will report to the Compliance

Manager.

Responsibilities

Identify revenue opportunity while analyzing usage reports to ensure online product security

compliance

• Collaborate with Field, Inside and National Accounts sales and support teams to reduce compliance

issues and maximize customer retention, sales revenue and net sales profit

• Qualify, implement, and maintain mandated groups with bi-annual review for new sales opportunity

• Administrate pricing compliance by validating new sales fall in line with current pricing strategies and

promotions, as well as work to bring groups under a single, cohesive agreement to align pricing

• Review and approve prepared contracts from the sales and support teams for pricing compliance and

policy compliance prior to being sent to the customer

• Assist in contract preparation with the sales and support teams

• Work with Technical Compliance Analyst to set account limits and stage resets to clear out remote

activity

• Collaborate with Sales and Support teams to improve processes and tools

• Research small and large groups out of compliance to identify potential sales opportunity

• Handle and maintain incoming support tickets in ServiceDesk ticket queue and Microsoft Dynamics

• Collaborate with sales and support departments to deliver customer retention, sales revenue and net

sales profit

• Maintain group research and account relationships in Microsoft Dynamics

• Use solution selling tactics to provide options to compliance customers and prospects in the form of

education, license sales, additional nodes and/or upgrades to enterprise products

• Work with Order Processing team to resolve order on hold reasons

Qualifications

• Bachelor's degree (BA, BS) or equivalent work experience.

• Minimum three to five years sales or comparable sales type experience preferred

• Minimum three years' customer support or comparable customer support type experience required

• Highly collaborative individual with a strong sense of team-spirit

• Experience in product security compliance is highly desired.

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