Hub Operations Control Specialist

Hub Operations Control Specialist

Location: DHL Aviation London Heathrow Airport
Contract type: Permanent  
Hours: Hours: 14.00 - 01:00 Tuesday – Friday (1 Hour unpaid break)

Department: Hub Operations
Grade: LP

🌍 Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower.

As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe.

DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving.

We’re proud to create an inclusive, diverse workplace where everyone can thrive.

💛 Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

·       Competitive salary + shift allowance

·       Annual bonus (up to 5%)

·       Free onsite parking 🅿️

·       Pension (up to 6% company contribution)

·       My DHL Rewards – discounts at 3,000+ retailers 🛍️

·       Private medical (after 12 months)

·       Spark – wellbeing support

·       Cycle to Work Scheme 🚴

·       Enhanced Maternity Pay

·       CIS Induction Week    

🔎 About the Role

This role is responsible for managing and optimising cargo and shipment flows through the LHR Hub's automated sorting system.

The position ensures that all shipments are routed efficiently and achieve planned connectivity to destinations while meeting customer requirements, operational standards, and safety regulations.

Support the department through data analysis and project  to drive continuous improvement and building knowledge across systems, Power BI, and other technologies and tools.

✅ What You’ll Be Doing

·                Full flexibility required to cover Sort control (SC) (Days/Nights/Weekends)

·                Cover the SC Supervisors responsibilities during breaks and when they are on leave or off shift.

·                Monitor sorter volumes, SCADA, SATS Readiness and WebSentinel, identifying issues and communicating required actions to Ops, ITS, NCC and engineering teams.

·                Provide effective handovers to the following shift, consolidate and upload LRT/BEE data, respond to tracing requests and reweigh queries.

·                Upkeep of SC work instructions and training material and assist in the training of new employees and any employees who provide emergency cover.

·                Work with the Senior Data Analyst to develop skills in Microsoft Access, Power BI and Excel, supporting data maintenance, reporting and forecasting to drive performance improvements across the LHR Hub.

·                Collaborate with department manager, sort control team and other departments to actively drive continuous improvement and achieve department KPIs.

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