Senior Manager, Product Operations & Testing

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Job Function:
R&D Operations

Job Sub Function:
Product Development Testing

Job Category:
Professional

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:

The Global Services (GS) Interaction Model Demand & Service Excellence team is recruiting for a Senior Manager, Product Operations & Testing.

This leader will be responsible for defining and leading the cross-functional business testing strategy and operational management practices that support the GS Interaction Model digital product portfolio.

This role serves as the central point of accountability for business-led testing activities, including User Acceptance Testing (UAT), business validation, launch readiness, and operational acceptance processes across digital products including ServiceNow, Genesys, and associated technologies.

The role ensures that new capabilities are delivered with the quality, business readiness, and operational stability required to support enterprise-scale employee experiences.

The Senior Manager, Product Operations & Testing will partner closely with Business Product Management, Johnson & Johnson Technology, Experience Design, Service Delivery Operations, Experience Center teams, and functional stakeholders to establish consistent testing standards, testing governance, launch readiness practices, and product operational management processes.

In addition to testing leadership, this role is accountable for overall product operations management, ensuring products are supported through effective operational governance, performance monitoring, issue management, continuous improvement, and service optimization.

The role combines strategic leadership, operational excellence, quality management, and stakeholder engagement to ensure that GS Interaction Model products deliver intended business outcomes while maintaining a high-quality employee experience.

Key Responsibilities
Product Testing Strategy & Governance


* Define and lead the business testing strategy for GS Interaction Model digital products.


* Maintain and manage testing standards, methodologies, governance frameworks, and quality controls acr...