Senior Program Manager, Service Delivery

Position Summary

This is a highly customer-facing role.

Delivering seamless PC Lifecycle Services requires more than project management expertise.

It demands strong leadership, operational excellence, and a relentless focus on Customer Success.

As a Senior Program Manager within our Lifecycle Services Management team, you will lead end-to-end PC Lifecycle programs that enable modern workplace experiences.

You will be accountable for both Service Transition and ongoing Service Delivery, partnering closely with Customers, internal teams, and strategic Service providers to drive execution, mitigate risks, and ensure stable, high-quality Services that deliver measurable business outcomes.

Acting as a trusted advisor to Customers, you will lead service governance, executive stakeholder engagement, service reviews, and continuous improvement initiatives to strengthen customer satisfaction and business outcomes.

In addition, you will provide leadership to the Managed Services team, fostering collaboration and operational excellence while supporting exceptional Customer outcomes.
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