Hvac Technical Manager

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.

Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers.

Throughout its history, Hajoca has played an active role in shaping advances in plumbing.

However, we attribute our success to two simple truths; a unique business philosophy and talented people.

Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business.

A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom.

Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Hughes Supply is one of those trade names and is looking for a HVAC Technical Manager at their Jackson, MS location.

Pay for HVAC Technical Manager is between $50,000 and $75,000 per year at this location.

Do you have an expert level of HVAC technical knowledge? Do you enjoy leading a team of collaborators and problem solvers to ensure the highest level of customer service? Do you have excellent communication and relationship building skills? If so, we'd like you to join our dedicated team as an HVAC Technical Manager.

About the Role:

You will:



* Manage recruit, hire, develop, and train a team of HVAC Technical Specialists.


* Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.


* Develop and implement tech support processes to ensure HVAC Technical Specialists investigate, analyze, and diagnose issues in a timely and effective manner, while ensuring high levels of customer satisfaction.


* Effectively act as a liaison between key HVAC vendors and Hajoca leadership to identify and address opportunities and challenges to support profitable, effective business growth.



* Develop and implement comprehensive product support training, updates, and inventory assistance to Profit Centers.


* Develop strategies to support sales efforts through technical training, coaching, evaluation, inventory recommendations, and product support.


* Establish regional technical training curriculum for Hajoca teammates and contractors.

Develop and execute a comprehensive technical training strategy for all new HVAC product introductions.


* Effectively manage customer contacts and relationships as to provide excellent customer service, build support and sales, and constantly increase overall customer satisfaction.


* Develop close...

Hajoca Corporation Job 10128 by eQuest