Room Attendant

Position Summary The Room Attendant is responsible for cleaning and maintaining hotel guestrooms to established property standards, ensuring rooms are clean, sanitary, well-presented, and properly stocked for arriving and staying guests.

This position performs detailed cleaning and servicing of guestrooms, including bedrooms, bathrooms, floors, high-touch surfaces, fixtures, furniture, and guest amenities.

The Room Attendant is expected to work efficiently while maintaining a high level of cleanliness, attention to detail, guest service, and respect for guest privacy and property.

Essential Duties and Responsibilities 1.

Ensure compliance with applicable laws, regulations, hotel policies, procedures, and safety requirements.

2.

Provide the highest possible standard of guest service by listening and responding appropriately to guest and team member concerns and questions.

3.

Promote complete guest satisfaction by maintaining clean, comfortable, sanitary, and properly stocked guestrooms.

4.

Clean and service guestrooms within an average productivity standard of 28 minutes per room or less, while maintaining established quality and cleanliness standards.

5.

Sweep, scrub, wax, polish, and otherwise maintain guestroom flooring as appropriate; vacuum carpeted areas thoroughly.

6.

Empty guestroom wastebaskets and remove debris and other items left behind by guests in accordance with established procedures.

7.

Clean and disinfect high-touch areas and surfaces throughout guestrooms, including windows, mirrors, door panels, light switches, remote controls, drawers, and other frequently touched surfaces.

8.

Clean and disinfect guest bathrooms using appropriate cleaning products and established sanitation procedures.

9.

Replenish guestroom amenities and supplies, including tissue, soap, shampoo, toiletries, and other assigned guest supplies.

10.

Remove, replace, and refresh bed linens, towels, and other guestroom linen in accordance with established housekeeping standards.

11.

Inspect completed guestrooms to ensure cleanliness, proper presentation, functionality, and compliance with established Property, Product, and People standards.

12.

Develop and maintain a critical eye for detail, cleanliness, organization, and overall room presentation.

13.

Protect the security, privacy, and contents of guestrooms and immediately report unusual, suspicious, or unauthorized activity through the appropriate chain of command.

14.

Report lost and found items or personal belongings left behind by guests in accordance with established Lost and Found procedures.

15.

Report maintenance concerns, damaged property, missing items, safety hazards, or other conditions requiring attention to the appropriate supervisor.

16.

Assist with departmental training efforts and support the orientation and development of new team members as assigned.

17.

Assist the Laundry, Public Areas, Houseperson, or other housekeeping functions as needed to support department operations.

18.

Work cooper...