Dispatcher I

This role is dedicated to ensuring AAA members are sent the necessary resources to be rescued from their roadside emergency in a timely manner.

This position involves managing service requests, coordinating with service facilities, and maintaining communication with various stakeholders.

The ideal candidate is adaptable, detail-oriented, a problem solver, and committed to providing exceptional customer service.

SCHEDULE: Fri-Mon 9am-7:30pm DUTIES AND RESPONSIBILITIES: Responds to telephone inquiries from members and the general public regarding all member related services, including ERS call receiving, membership records inquiries, and general AAA Minneapolis information.Makes frequent outbound calls to get status updates from drivers in the field or to provide members with a status update on their callProvides service following AAA Minneapolis guidelines that provides our members with a totally satisfied member experience.Promptly relays service requests and continuously monitors call activity with contract facilities (via telephone or instant message) to ensure delivery of timely and efficient emergency roadside service Ensures correct procedures (i.e.

radio communications, re-routing calls, member communication, documentation, etc.) are followedEducate customers on same-day roadside service products outside of traditional membership benefits to meet a variety of needs.Communicates service delays or other issues involving service delivery with members in a professional and timely manner.Escalates challenges that cannot be independently resolved to a lead team member or Supervisor Consistently demonstrates reliability by maintaining regular attendance, adhering to scheduled shifts, promptly communicates any changes in availability, and completes assigned tasks in a timely, accurate, and professional manner Meets or exceeds individual business goals set forth by the businessPerforms departmental tasks and/or projects of a varying nature to meet changing workload requirements SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High School diploma or equivalentMinimum one year of call center or customer service experience required (call center preferred) Previous Dispatch experience preferred OTHER REQUIREMENTS Proficiency with Microsoft Suite, including Microsoft Outlook and TeamsStrong verbal and written communication skillsAbility to identify and resolve problems in a timely manner.Proficient in use of internet and web-based technologiesAbility to navigate multiple applications while speaking with customers COMPETENCIES: Customer Service - Manages difficult or e...