Junior OnSite IT Services Partner

Contract Duration: 1 Year, with the posibility to be extended

Working Hours: Fulltime, Monday to Friday

The Junior Onsite IT Services Partner will be responsible for providing comprehensive support for Schneider Electric workplace and infrastructure equipment.

This role involves hands-on technical tasks, coordination with external vendors, and ensuring high levels of end-user satisfaction.

The technician will perform a variety of services including hardware break and fix, warranty management, asset tracking, IMACD (Install, Move, Add, Change, De-Install), eyes and hand support, and escort services.

What will you do?


* Desk-side Support: Provide direct support to end-users for workplace equipment including desktops, laptops, tablets, smartphones, and other devices.


* Hardware Break & Fix: Assist in diagnosing and repairing hardware issues, manage replacement of defective units, and ensure data restoration.


* Warranty Management: Coordinate repairs with manufacturers and third-party maintenance suppliers, manage warranty claims, and handle logistics for defective units.


* Asset Tracking: Maintain accurate records of equipment status, location, and user assignments in the asset management system.


* IMACD Services: Perform installations, moves, additions, changes, and de-installations of workplace equipment, ensuring proper configuration and user acceptance.


* Eyes and Hand Support: Execute technical tasks under the direction of remote administration teams, including equipment resets, installations, and troubleshooting.


* Stock Management: Manage inventory levels, procure items, and ensure availability of spare accessories and consumables.


* Onboarding: Assist new employees with IT asset delivery, setup, and training on Schneider Electric systems and tools.


* Event Support: Provide technical support for special events, including setup and troubleshooting of audio/visual equipment.

What skills and capabilities will make you successful?


* Degree in Information Technology, Computer Science, Electronics, or a related field would be a plus


* 2-3 years of experience in IT Support, Service Desk, End-User Computing, or a similar technical support role.


* Good knowledge of workplace and infrastructure equipment, including desktops, laptops, tablets, smartphones, printers, and peripheral devices.


* Experience troubleshooting hardware, software, and connectivity issues in a corporate environment.


* Familiarity with Microsoft Windows, Microsoft 365 applications, and standard IT support tools.


* Experience performing IMACD activities (Install, Move, Add, Change, De-Install) for end-user devices and workplace equipment.


* Knowledge of asset management processes, inventory tracking, and hardware lifecycle management.


* Experience coordinating with external vendors and handling warranty-related activities.


* Ability to diagnose and resolve technical issues independently ...