Office Support Specialist (2 Positions)

Shape the future of human services in Steele County.

We are seeking individuals who want to be on a high-performing team, foster a healthy and inclusive work culture, and implement innovative systems that deliver services with accountability, dignity, and measurable impact.

About Steele County Human Services The Minnesota Prairie County Alliance (MNPrairie) is a collaborative human services agency formed in 2014 by Dodge, Steele, and Waseca counties to deliver essential services through a shared structure.

Steele County has made the decision to transition out of the collaborative and establish an independent county human services department.

Planning and activities for this separation are underway, with the new department scheduled to launch on January 1, 2027.

This change reflects Steele County's commitment to local service delivery and meeting the unique needs of its residents.

Our intention is to build our team and have the new members join us towards the end of 2026 or early January 2027! Job Title: Office Support Specialist Department: Human Services Immediate Supervisor: Office Support Supervisor FLSA Status: Non-Exempt Union: AFSCME Job Summary The Office Support Specialist represents a broad grouping of positions from various departments responsible for providing duties associated with customer support service and receptionist duties; providing assistance performing data entry, maintaining and updating various department databases, files and records; handling department mailings; performing various word processing assignments; and performing other general office support functions.

Positions assigned to this classification generally involve substantial customer/public service responsibilities and involve the application of clearly understood and established operational procedures for addressing the majority of work responsibilities and tasks and where work assignments and operational procedures are learned on-the-job and do not require specialized training.

Essential Duties and Responsibilities · Performs customer service and receptionist functions.

Meets and greets the public via the telephone, walk-ins or at the department counter.

Determines nature of visit or call provides routine information to inquiries or directs the public to appropriate county/department personnel.

Assists the public with inquiries regarding assistance, waivers, community resources, or other department programs.

Answers all phone calls for the department; screens new applicants; schedules and/or reschedules appointments for existing clients.

Provides clients with forms/applications based upon needs and provides clients with routine information, as appropriate.

Transfers callers and/or directs visitors and the public to various County departments based upon needs and concerns.

Schedules and books meeting rooms for various county meetings.

Assists staff as necessary.

Coordinates the sorting and distribution of incoming and outgoing mail/faxes.

Collects and prepa...