CRC Client Advisor

Role Purpose

As a Client Advisor within the Client Relations Centre, you will be an ambassador of the Maison, delivering a personalised and memorable experience to our clients across multiple channels.

Operating in a multilingual and fast paced environment, you will build lasting relationships, provide expert guidance and ensure every interaction reflects the values, quality and attention to detail that define Hermès.

As a trusted point of contact for our UK and Irish clients, you will combine a strong sense of service, product knowledge and commercial awareness to create meaningful connections and contribute to the continued success of the Maison.

Key Responsibilities

Deliver an Exceptional Client Experience


* Support clients across telephone, email, WhatsApp and other digital channels, delivering personalised assistance tailored to their individual needs.


* Build genuine and lasting relationships through every interaction, ensuring clients feel recognised, valued and cared for.


* Take ownership of client enquiries, ensuring each request is handled with care, efficiency and attention to detail from initial contact through to resolution.

Support Client Engagement and Sales


* Act as a trusted advisor, building meaningful client relationships through personalised service, expert guidance and a deep understanding of individual needs.


* Generate sales opportunities and strengthen client loyalty by delivering exceptional service and creating memorable experiences across every interaction.


* Proactively engage with clients and share relevant products, services and Maison information in an authentic and tailored manner.

Ensure a Seamless Omnichannel Experience


* Accompany clients across our different channels, ensuring a smooth and consistent experience between digital and retail environments.


* Handle client orders with accuracy, care and attention to detail, ensuring alignment with Maison standards while contributing to a seamless and exceptional client experience.


* Provide accurate information regarding products, availability, reservations, orders, deliveries, returns, exchanges and after sales services.


* Work closely with stores and internal teams to ensure client requests are managed efficiently and with care.

Collaborate and Contribute


* Build strong partnerships with retail stores and internal teams, fostering a collaborative approach to client service.


* Share client feedback and insights to help enhance the client experience and ways of working.


* Contribute actively to team objectives and support a positive and collaborative working environment.

Skills & Experience


* Passionate about delivering exceptional service and creating memorable client experiences.


* Empathetic, personable and confident communicator, with a natural ability to build rapport and develop meaningful relationships with clients.


* Excellent verbal and written communication skills in...