Manager – Customer Experience Solutions

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Deliver

Job Sub Function:
Multi-Family Supply Chain Deliver

Job Category:
People Leader

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

We are seeking the best talent for a Manager - Customer Experience Solutions to be located in Raritan, NJ.

The Technology Manager will lead Global Customer Experience (CX) Engineering capabilitiesin a highly regulated healthcare environment.

This role has end‑to‑end accountability for Technology Strategy, Architecture, Engineering Delivery, and Operations across Customer Experiences and Microservices.

The role partners closely with senior business and technology leaders across Supply Chain, Commercial, and IT to deliver secure, scalable, and integrated digital solutions that improve customer experience, operational efficiency, and business outcomes.

This is a Engineering Manager role requiring strong strategic ownership, people leadership, and selective hands‑on technical engagement to ensure engineering excellence and reliable delivery.

Key Responsibilities

Technology Strategy & Delivery


* Define and govern end‑to‑end architecture using API‑first, event‑driven, and microservices patterns for Touchless (EDI), Self-Service (Commerce) and other CX systems.


* Lead design and delivery of cloud‑native platforms (API gateway, service mesh, event streaming).


* Own platform engineering, DevOps, CI/CD, infrastructure-as-code, release orchestration, and environment management.


* Establish standards for resilience, observability, security, performance, and capacity planning.

Engineering, Architecture & Operations


* Drive and lead scalable, cloud-native microservices and API solutions (API gateway, service mesh, event streaming) to support all partner and internal integration needs.


* Lead engineering, development, and DevOps for platforms supporting API management, enhancements and continuous CI/CD.


* Define and govern end‑to‑end architecture, leveraging API‑first, event‑driven, and microservices‑based patterns to improve Customer Experience.


* Provide hands‑on technical le...