Chase Home Lending Portfolio Operations - Product Delivery Executive Director

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands.

Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Director in Home Lending Portfolio Operations, you will foster enhancements and optimize the way products are delivered to customers.

Job Responsibilities


* Drive adoption of modern, agile ways of working and build repeatable systems that enable teams to move faster with less friction.


* Build and deliver crisp, audience-calibrated communications for senior leadership.

Translate portfolio complexity into clear narratives that drive decisions, surface risks early, and demonstrate progress against critical priorities.


* Define, track, and report delivery metrics.

Drive improvements in cycle time, production stability, quality, and delivery speed.


* Act as the connective tissue between Portfolio Operations and Transformation Business Management, ensuring portfolio health, roadmap discipline, and executive storytelling remain aligned.


* Craft compelling, senior-ready communications that translate portfolio complexity into clarity, with a clear takeaway and action.


* Create repeatable structures that enable leaders to focus on transformation rather than administration.


* Deliver on the highest priorities while maintaining focus on future needs.


* Connect product, operations, and technology teams to anticipate challenges and opportunities.


* Mobilize teams through credibility, clarity, and momentum while raising the bar for performance and accountability.

Required Qualifications, Capabilities, and Skills


* 10+ years of progressive leadership experience in portfolio management, program management, strategy, or operational leadership within financial services or mortgage banking.


* Proven track record of leading large cross-functional teams with accountability for delivery outcomes across multiple workstreams.


* Deep expertise in portfolio and program management, including intake, prioritization, dependency management, delivery metrics, and operating cadence.


* Demonstrated ability to define and track delivery metrics and use data to drive accountability and continuous improvement.


* Exceptional strategic communication skills with the ability to deliver executive-level narratives.


* Strong financial acumen, including budget management and business case development.


* Deep understanding of agile product management, portfolio operations, and transformation methodologies.


* Proven ability to simplify complexity and focus stakeholders on priorities.


* Fluency in AI and emerging technologies, including practical application of AI-driven solutions to improve delivery, decision-making, and productivity.

Preferred Qualifications, Capabilities, and Skills


* Recognized thought leader in a ...