Assistant Guest Experience Manager - Marine - InterContinental Hayman Great Barrier Reef

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality.

Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle - delivering and inspiring incredible experiences for our guests and colleagues alike. 

Love the ocean, thrive on adventure, and know what it takes to create unforgettable guest experiences? This is your opportunity to take your career to the next level in one of Australia’s most spectacular island destinations.

As Assistant Guest Experience Manager - Marine, you’ll be at the heart of Hayman Island’s incredible experiences on the water.

From welcoming guests aboard private charters and coordinating unforgettable marine adventures to supporting motorised water sports and working alongside our marine team and external tour operators, you’ll help bring the magic of the Whitsundays to life.

Reporting to the Guest Experience Manager and working with the broader Guest Experience team, you’ll lead from the front - inspiring your team, creating seamless guest journeys and ensuring every experience is delivered safely, professionally and with genuine warmth.

You’ll have the opportunity to turn a day on the water into a “wow” moment, whether that’s a private island adventure, an exhilarating water sports experience or simply helping a guest discover the beauty of the Great Barrier Reef.

This is a hands-on leadership role for someone who loves being around people, thrives in a fast-paced environment and understands that the little details make a big difference.

You’ll support operational excellence, champion safety and compliance, build strong relationships with our partners and continuously look for new ways to elevate our marine experiences.

If you’re ready to swap the ordinary life for island life, lead a passionate team and create experiences guests will remember long after they leave Hayman, we’d love to hear from you.

Your day-to-day responsibilities will include, but are not limited to:


* Lead the action on the water, oversee the daily marina and water sports operation, from guest arrivals and vessel movements to charters, berthing and motorised activities. 


* Create unforgettable guest experiences, deliver a polished VIP marina arrival and work closely with Concierge, Front Office and other teams to make every guest’s journey seamless. 


* Keep everything ship-shape, ensure our vessels, pontoons, equipment and guest areas are beautifully presented, safe, clean and ready for the day ahead. 


* Lead and inspire your team, coach, develop and support your people while coordinating rosters, briefings, training and day-to-day operations across a busy island environment. 


* Balance safety, service and performance, stay ahead of weather and operational changes, maintain maritime compliance, work with Engineering and partners, and iden...