Operations/RAMP - Special Services Operator

TRANSIT AUTHORITY OF NORTHERN KENTUCKY

POSITION DESCRIPTION

March 2025

Position Title: Special Services Operator                                                           Dept./Division: Operations

Reports to: Manager of Special Services          FLSA Status: Non-Exempt          Safety Sensitive Position:  Yes

 

JOB SUMMARY:

 

Under the direction of the Manager of Special Services, it provides safe, efficient, on-time, door-to-door delivery for passengers by means of public transportation.

EDUCATION/EXPERIENCE REQUIREMENTS:

 


* High school diploma or equivalent.


* Excellent customer service skills


* Strong communication and people skills.


* Ability to work independently


* Excellent attention to detail.


* Strong problem-solving skills.


* Ability to learn detailed schedule information about TANK bus routes.


* Ability to work cooperatively and be a team player.


* Ability to keep clear and accurate records.

ESSENTIAL FUNCTIONS:

 


* Drives a Special Service bus in a safe, courteous, and reliable manner throughout the TANK service area within a daily assigned schedule.


* Assists in the boarding/alighting of all passengers including those in wheelchairs and with mobility aids.


* Assures the proper securement of wheelchairs.


* Assists passengers to and from the coach to the door of their destination.


* Notifies dispatch of pick up/drop off deviations, schedule deviations as well as accidents or passenger incidents.


* Notifies dispatch of passengers’ medical or behavioral problems and mechanical or electrical problems with the bus.


* Administers TANK’s fare policy and sees that fares are deposited into the farebox


* Operates on-board computer for farebox and communication with dispatch


* Dispense information on TANK’s services to passengers as needed.


* Advise passengers of rules and regulations when necessary.


* Completes and submits written reports concerning passenger incidents, preventable and non-preventable accidents.


* Performs other duties as assigned.

 

 

 

 

Special Service Operator

March 2025

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PHYSICAL DEMANDS:

 


* Must be able to sit for extended period.


* Must be able to stand and move about.


* Must be able to walk up and down the steps of the bus multiple times throughout the shift.


* Must be able to stop and bend to secure wheelchairs.


* Must be able to push and pull to assist passengers in wheelchairs.


* Must be able to reach out and have the finger dexterity to use MDT unit radio system.


* Must be able to read and comprehend written material.

 

LICENSE REQUIRED:

 


* Valid Driver’s License

 

SUPERVISORY RESPONSIBILITIES:

 


* None

INTERNAL & EXTERNAL CONTACTS:                 TYPE:

 


* Passengers            ...