Executive Director, Offboarding & Alumni - Strategy, Design, Governance & Delivery

Join JPMorganChase as an Executive Director on the Offboarding and Alumni team.

This role offers the opportunity to shape and continuously improve the firm's offboarding and alumni experience-blending enterprise strategy and human-centered design with disciplined governance and delivery in a highly cross-functional environment.

As an Executive Director on the Offboarding and Alumni team, you will drive strategy/design and governance/delivery execution across the team's priorities, partnering with business stakeholders, cross-functional HR teams, and product/technology counterparts to deliver scalable, consistent, and user-centered experiences.

You will also lead key workstreams and strengthen the operating model (standards, routines, decision support, and simplification) that enables the team to deliver at scale.

Job Responsibilities


* Lead design sprints and strategy workstreams across multiple offboarding/alumni processes, adapting to evolving priorities


* Define and maintain enterprise standards, frameworks, and "decision hygiene" to drive consistency and reduce friction


* Translate insights (analytics, feedback, operational learnings) into practical recommendations and roadmap inputs


* Embed inclusion and fairness principles into design choices and recommended solutions


* Help build/run the operating cadence (workstream routines, stakeholder forums, decision points, escalation paths)


* Support capacity planning, dependency management, and prioritization across multiple concurrent initiatives


* Partner with stakeholders to clarify roles and responsibilities and improve cross-functional execution


* Establish and track success measures to support continuous improvement and accountable delivery


* Shape requirements and adoption considerations for digital-first experiences and process improvements; Produce clear decision materials (frameworks, narratives, "insight packs") for senior stakeholders to enable consistent decision-making


* Build alignment across HR partners and adjacent teams through strong orchestration and structured communication


* Coach and develop junior team members; role-model high standards for structure, synthesis, and delivery; Strengthen team knowledge and repeatable assets (templates, playbooks, toolkits) to improve consistency and speed

Required Qualifications, Capabilities, and Skills


* Significant experience in talent strategy, HR transformation, operating model design, or people process/experience design in a large, complex organization


* Proven ability to lead work through influence in a matrix, including senior stakeholder management and executive-level communication


* Strong partnership experience with product/technology/data teams to deliver scalable, digital-first solutions and measurable improvements


* Demonstrated ability to simplify complex processes while maintaining appropriate governance and controls


* Strong program/workstre...