Customer Project Manager

Customer Project Manager

Join us as a Customer Project Manager, where you will lead the execution of customer projects from order conversion through delivery, invoicing, and post-sale support.

You will serve as a central point of contact between customers, distributors, contractors, manufacturing plants, and sales teams to keep projects moving and deliver a strong customer experience.

What will you do?


* Lead the execution of customer projects from order conversion through product delivery and invoicing.


* Serve as a primary liaison between customers, distributors, manufacturing plants, sales teams, and other internal partners.


* Coordinate shipment schedules, change orders, material modifications, customer requests, and project updates.


* Proactively communicate project status, delays, risks, and changes while managing customer expectations.


* Work across internal teams to resolve order and delivery issues, escalate challenges when needed, and keep projects on track.


* Manage multiple projects and competing priorities in a dynamic environment where priorities can change quickly.


* Build strong customer and stakeholder relationships through proactive communication, collaboration, and follow-through.

What are the key skills we are looking for?


* Strong communication and customer relationship skills


* Excellent organization, prioritization, and time management


* Ability to manage multiple projects and stakeholders simultaneously


* Strong problem-solving and decision-making skills


* Self-motivated and comfortable working independently


* Ability to influence and collaborate across cross-functional teams


* Adaptability and comfort working through ambiguity and changing priorities

What qualifications will make you successful?


* 3 years of experience in project management, project coordination, order management, customer success, account management, or a similar customer-facing role


* Experience coordinating projects or customer orders involving multiple internal and external stakeholders


* Industry experience in energy management, electrical infrastructure, industrial automation, manufacturing, or a related field is preferred, but not required


* Bachelor's degree preferred, but not required


* PMP certification is not required

We are looking for someone who takes ownership, communicates proactively, enjoys solving problems, and can bring structure to a fast-moving environment.

Technical product knowledge can be learned.

Strong communication, organization, customer management, and project coordination skills are what will set someone up for success in this role.

What's in it for me?


* High-visibility role where your work directly impacts customer success and business outcomes


* Opportunity to lead diverse, global teams and grow your project leadership expertise


* Collaborative culture that supports continuous learning and professional de...