Senior Field Service Representative

Travel Requirement: Up to 75%
Location: Remote / Field-Based

Position Summary

The Senior Field Service Representative is responsible for the installation, commissioning, maintenance, troubleshooting, and repair of liquid cooling systems supporting mission-critical and high-density computing environments.

As part of the Fly Squad, this role provides rapid-response technical support across customer sites throughout North America and may support global deployments as needed.

The ideal candidate combines strong mechanical, electrical, and controls troubleshooting skills with a customer-focused mindset and the ability to operate independently in demanding data center environments.

Key Responsibilities

Field Service & Technical Support


* Install, commission, and start up liquid cooling systems, including CDUs, pump skids, manifolds, and associated cooling infrastructure.



* Perform preventative maintenance, inspections, and corrective repairs on liquid cooling equipment.



* Diagnose and resolve mechanical, electrical, controls, and communication-related issues.



* Conduct root cause analysis and document findings, corrective actions, and recommendations.



* Support emergency service calls and critical customer escalations.

Leadership & Customer Engagement


* Lead Fly Squad field personnel during complex installations, commissioning activities, maintenance events, and customer projects.



* Serve as the onsite project lead, coordinating daily activities, technical execution, safety compliance, and communication among customers, contractors, commissioning agents, and internal teams.



* Act as the primary liaison between Motivair and the customer, ensuring clear communication of project status, technical issues, risks, and resolution plans.



* Provide technical leadership, mentoring, and direction to field technicians and service partners while maintaining a collaborative team environment.



* Drive successful project execution by facilitating coordination between engineering, operations, sales, and customer stakeholders.


* Represent Motivair professionally at customer sites and maintain strong customer relationships that promote trust, satisfaction, and long-term business growth.

Commissioning & Startup


* Execute equipment startup procedures and validate operational performance.



* Verify installation quality and compliance with engineering specifications.



* Support factory acceptance testing (FAT), site acceptance testing (SAT), and commissioning activities.



* Coordinate with customers, contractors, commissioning agents, and internal teams.

Customer Support


* Serve as the primary technical representative during onsite engagements.



* Provide technical guidance and operational training to customers.



* Maintain professional communications and deliver exceptional customer service.



* Develop strong working relationships with data center operators, cont...